Privacy Policy

Last updated: 2026-07-13

What we collect

• Account data: shop name, your email, your name, password hash, role.
• Business data: orders, contacts, vehicles, invoices, inventory, and related operational records that you create in AxisFleet.
• Technical data: IP addresses (for rate limiting and security), browser metadata, and error reports.

How we use it

To provide the service, secure your account, communicate about your subscription, and improve the product. We do not sell your data.

Where it lives

Data is stored on Supabase (Postgres + Object Storage) in the United States. Logs and error reports may be processed by Sentry. Email delivery is handled by Resend.

Retention

We retain your business data while your account is active. After account closure, data may be retained for up to 90 days for restore purposes, then deleted.

Your rights

You can export, correct, or delete your data at any time by contacting privacy@axisfleet.app.

Third-party integrations

If you connect external services (Zoho Books, Slack, Teller, WhatsApp/Meta), data may be shared with those services per your configuration. Each integration is opt-in.

WhatsApp Business Platform (Meta)

AxisFleet integrates with the WhatsApp Business Platform (provided by Meta Platforms, Inc.) so that a shop can receive and reply to customer messages, and run an automated assistant that escalates to a human when needed. When you connect a WhatsApp Business account, we process:

• Message content and metadata: the text of messages exchanged between the shop and its customers, timestamps, and delivery/read status.
• Customer contact identifiers: the WhatsApp phone number and public profile name of the person messaging the shop.
• Account identifiers: the WhatsApp Business Account ID and phone number ID that Meta assigns when you connect your number.

This data is used solely to deliver the messaging features to your shop — routing messages, generating assistant replies, and keeping your conversation history. We do not sell it or use it for advertising. Data received through Meta’s APIs is handled in accordance with Meta’s Platform Terms and Developer Policies. Deleting your shop account, or disconnecting the WhatsApp integration, removes the associated WhatsApp data as described under “Data deletion” below.

Data deletion

You can request deletion of your data — including any WhatsApp messages, contacts, and connected-account identifiers we process — at any time by emailing privacy@axisfleet.app, or by following the steps at axisfleet.app/legal/data-deletion. We action deletion requests within 30 days.

Contact

Questions: privacy@axisfleet.app